Terms of Sale




SELLER's Open Address: Küçüksu Mahallesi Yalnız Selvi Caddesi Mesa 2011 B6/2 Üsküdar/Istanbul

SELLER's web address: spraynanodis.com

SELLER's Email Address: info@ekkanano.com

The Cargo Company that the BUYER will send the goods to the SELLER in return:


BUYER's Name/Title:

BUYER's Open Address:

BUYER's Phone:

BUYER's E-Mail Address:


The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation no. 4077 on the Protection of Consumers and the Principles and Procedures of Implementing Distance Contracts in relation to the sale price of the products/products that the BUYER has ordered electronically from the SELLER's spraynanodis.com website.

BUYER; THE SELLER is informed by the SELLER about the use of all preliminary information regarding the goods subject to sale, name, title ,open address, telephone and other access information, basic characteristics of the goods subject to sale, including taxes, payment pattern, delivery terms and costs, and the exercise of the right of "withdrawal" and how to exercise this right, the official authorities to which they can submit their complaints and objections, etc. accepts and declares that it confirms this preliminary information electronically and then orders goods under the terms of this agreement.

The pre-information form on the Spraynanodis.com site and the invoice to be issued/to be issued on order issued by the BUYER are integral parts of this contract.


It is the responsibility of the BUYER to enter the type and type, quantity, brand/model, sales price, payment method, delivery person, delivery address, invoice information of the products/products received/to be purchased electronically and the fee for the delivery of the purchased products or products by cargo will be covered by the BUYER. The person/institution to be invoiced must be the same as the person/institution that makes the contract. All information entered by the BUYER must be accurate and complete. The BUYER agrees to fully cover any damages arising from situations where this information is inaccurate or lacking, as well as any liability that may arise from this situation.

The SELLER reserves the right to suspend the order where it deems necessary, when the information provided by the BUYER does not correspond to the truth. In cases where the SELLER detects a problem with the order, the BUYER freezes the entry of the order for 7 business days if it cannot reach the BUYER from the telephone, e-mail and mail addresses provided by the BUYER. The BUYER is expected to contact the SELLER regarding the matter during this time. If no response is received from the BUYER during this period, the SELLER cancels the order to avoid damage to both parties.


The contract date is the date on which the order was placed by the BUYER.

Situations that do not exist or are not foreseen at the time of signing of the contract, which develop outside the control of the parties, which, upon its occurrence, make it impossible for one or both parties to partially or completely fulfill their debts and responsibilities imposed by the contract or to fulfill them in a timely manner, shall be considered force majeure (Natural disaster, epidemic disease, war, terrorism, uprising, changing regulatory provisions, seizure or strike, significant failure of lockout, production and communication facilities, etc.). The party that takes place in force majeure shall notify the other party immediately and in writing.

During the continuation of force majeure, the parties will not be liable for their inability to carry out their actions. If this force majeure situation continues for 15 days, each party shall have the right to unilateral termination.


The SELLER agrees and undertakes to carry out the steps imposed on it in the contract in full except in force majeure in accordance with the provisions of the Law no. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

People under the age of 18 (eighteen) cannot shop on spraynanodis.com. The SELLER shall be based on the correct date of birth specified by the BUYER or the BUYER's authority in the contract. However, the SELLER will not be liable for misspelling the buyer's date of birth.

THE SELLER is not responsible for any promotional, price errors that may arise due to the system, design or illegal interference to the website on the website. Based on system errors, the BUYER cannot claim from the SELLER.

spraynanodis.com can be purchased by Credit Card (Visa,MasterCard, etc.). The time of processing of orders is not the moment when the order was placed, but the moment when the necessary collection was made from the Credit Card account. Payment methods such as paid mailings or postal checks are not accepted without contacting customer service.


The BUYER agrees and undertakes to carry out the steps imposed on him in the contract in full except for force majeure reasons.

The BUYER acknowledges and undertakes that he/she has accepted the terms of this agreement and will make the payment in accordance with the form of payment specified in the contract.

BUYER, spraynanodis.com website acknowledges and declares that the SELLER has been informed clearly, understandably and in accordance with the internet environment about the use of the right of"withdrawal" and how to exercise this right, the official authorities to which they can submit their complaints and objections, etc., including name, title, open address, telephone and other access information, basic characteristics of the goods subject to sale, sales price, payment form, delivery terms and costs, etc., including taxes.

Depending on the previous article, the BUYER acknowledges and declares that it has read and informed the order/payment/usage procedure information, which is the product order and payment conditions, product usage instructions, measures taken against possible situations and warnings made, and has given the necessary confirmation electronically.

The BUYER agrees and undertakes not to damage the product and its packaging in any way if it wishes to return the product it has received, and to return the original invoice and packing slip at the time of return.

THE BUYER may not transfer and assign the rights, obligations and liabilities arising from this agreement to third parties and organizations without the written permission of the SELLER.

THE BUYER shall provide the SELLER's books, documents and records with the HMK in disputes arising out of this agreement. It accepts and undertakes that there will be conclusive evidence in the sense of 193.



After the TL amount (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the BUYER, it is processed on the pouch of the relevant debit card. Therefore, orders are sent an order confirmation email to the BUYER before they are shipped. Shipments are not made until the Order Confirmation e-mail is sent.

Any disruptions in the process or problems that may arise with the Credit Card are notified to the BUYER by using one or more of the telephone/fax/e-mail routes specified in the contract. If necessary, the BUYER may be asked to contact his bank. The time of processing of orders is not the moment when the order was placed, but the moment when the necessary collection was made from the Credit Card account.

Exceptionally; for some reason, the BUYER is immediately informed clearly and understandably if it is understood that the goods subject to the contract cannot be supplied and/or if there is a stock problem; in the event of approval, another goods of equal quality and price may be sent to the BUYER or in accordance with the buyer's desire and choice; another new product may be shipped. The product can be expected to enter the stock or the other situation that prevents delivery can be eliminated and/or the order may be canceled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him in debt, if any, are returned to him within 10 days at the latest and the contract is canceled. In such a case, the BUYER shall not claim any additional material and moral damages from the SELLER.

The SELLER shall not be liable in any way for indirect damages related to the work it performs in connection with this agreement against the BUYER and/or 3rd parties.


If the bank or financial institution concerned does not pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's Credit Card by unauthorized persons due to the defect of the BUYER after the delivery of the product, the BUYER must send the product delivered to him or her to the SELLER within 3 working days. In such cases, shipping costs belong to the BUYER.

If the BUYER has chosen to pay by Credit Card, the BUYER acknowledges, declares and undertakes that he/she will separately confirm the relevant interest rates and information about the default interest from the bank, and that the provisions related to interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the applicable legislation.



Upon delivery of the order confirmation e-mail, the products/products are given to the Shipping Company to which the SELLER is contracted.


The products/products will be delivered to the BUYER's address by the cargo contracted by the SELLER. The delivery time is 3 business days from the delivery of the order confirmation e-mail and the establishment of the contract. This period can be extended for a maximum of 10 more working days provided that the BUYER is notified in advance in writing or with a continuous data carrier.

Products are sent with phone notifications to regions where cargo companies do not deliver addresses.

In the regions where the Cargo Company delivers once a week, in cases of inaccuracy and deficiency in the shipping information, there may be sagging during the specified day period in cases such as some social events and natural disasters. The BUYER may not impose any responsibility on the SELLER for these sagging. If the product is to be delivered to a person/entity other than the BUYER, the SELLER is not responsible for the extra shipping costs that may arise from the person/organization to be delivered, the inaccuracy in the shipping information and/or the absence of the BUYER. If the products/products did not reach the BUYER within the specified days; The BUYER must immediately report delivery problems to the SELLER customer service using the info@ekkanano.com address.

In case of damaged package; The BUYER must not receive the damaged packages and submit a report to the Cargo Company authority. If the Cargo Company official believes that the package is not damaged; The BUYER has the right to open the package there to check that the products are delivered undamaged and to request that the situation be determined by a report. After the package is received by the BUYER, it is accepted that the Cargo Company has done its duty in full. If the package is not accepted and a report is kept; the seller customer service should be notified as soon as possible with the remaining copy of the report in the BUYER.


The BUYER has the right to withdraw from the contract within seven days of receiving the goods without any justification and without paying any punitive conditions. In accordance with the General Communiqué of the Tax Procedure Law No. 385; in order for the return transactions to be made, the BUYER must complete the return sections at the bottom of the 2 invoices of the SELLER delivered with the goods, then sign them and send a copy of them with the product to the SELLER; the other copy. The period of withdrawal begins from the day the goods are delivered to the BUYER. The return cost of the returned products or products is covered by the BUYER.

if the BUYER exercises his right of withdrawal; THE SELLER shall refund the total price received within 7 days of the receipt of the invoice containing the withdrawal notice with the product and any documents, if any, that indebted the BUYER without any costs to the BUYER.

The decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the devaluation or impossibility of return is due to the fault of the BUYER; The BUYER shall compensate the SELLER for the decrease in the value or value of the goods.

The general return period for each product received is 7days. During this period, the return of products such as unpacked, used, destroyed etc. is not accepted. Return must be made with the original packaging. In the product and packaging received; in cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected and the product cannot be returned as it was delivered to the BUYER, the product will not be returned and the price will not be refunded.

For product return, the status must be communicated primarily to THE SALES CUSTOMER SERVICE. The information of returning the product is transmitted by the SELLER to the BUYER. After this meeting, the product must be delivered to the SELLER through the Cargo Company that delivers to the BUYER address with the invoice containing the information about the return. Return product arriving at the SELLER; if it meets the conditions specified in this agreement, it will be accepted as a refund and refund will be made to the BUYER Credit Card/account. No refunds are made until the product is returned. The period of reflection of credit card refunds on credit card accounts is at the expense of the relevant bank. Therefore, the BUYER cannot hold the SELLER responsible.

In case of return of goods and services received by card, the SELLER cannot pay the BUYER with cash in accordance with the contract he has made with the Bank. Since the member business, i.e. the SELLER, will refund through the relevant software in the case of a refund transaction and the member workplace, i.e. the SELLER, is obliged to pay the relevant amount to the Bank in cash or on the offset, the buyer cannot be paid in cash in accordance with the procedure detailed above. Credit Card refund will be made by the Bankin accordance with the above procedure after the BUYER pays the price to the Bank at once.


Products used in accordance with the instructions for use are guaranteed for 2 years against any production defects under the following conditions. The SELLER's warranty liability applies only to consumers covered by Law No. 4077. The provisions of the Turkish Commercial Code shall apply for commercial business.


The information provided by the BUYER to the SELLER for the purpose of making payments with the information specified in this agreement will not be shared with third parties by the SELLER. THE SELLER will only be able to disclose this information within the framework of the existence of administrative/legal obligations. Within the scope of any documented criminal investigation, the SELLER may provide the relevant authority if it holds the information requested from it.

Credit Card information is never stored, Credit Card information is used only for obtaining authorization by safely transmitting it to the relevant banks during the collection process and is deleted from the system after authorization.

Information such as the BUYER's e-mail address, postal address and telephone are used only by the SELLER for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the BUYER after approval.


In the event of a dispute arising from the implementation of this agreement, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the BUYER or SELLER are authorized until the value declared by the Ministry of Industry and Trade in December each year.I n the event of an order, Buyer agrees to all the terms of this agreement.



The Company may obtain data and information about the use of the Site by using a technical contact file of the Buyer/User who visits, uses or enters data on the Site, i.e. benefits in any way. These technical communication files are small text files that the user sends to their browser for storage in main memory.

The technical contact file helps obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and dynamically generate ads and content from user pages specifically designed for users. This means that the preferences you used on your previous visits are remembered by the website, allowing your subsequent visits to provide a much more user-friendly and personalized experience. The technical communication file is not intended to receive data or other personal information in main memory or from your email. Many browsers are initially designed to accept a technical communication file, but users can change their browser settings if they wish, so that the technical communication file does not arrive or that an alert is issued when the technical communication file is sent. These settings vary depending on the type of browser. Please click here for more information;

Google Chrome: https://support.google.com/chrome/answer/95647?hl=tr

Mozilla Firefox: https://support.mozilla.org/t5/forums/searchpage/tab/message?filter=location&location=category%3Atr&q=%C3%A7erez

Internet Explorer: https://support.microsoft.com/tr-tr/help/17442/windows-internet-explorer-delete-manage-cookies

Opera: https://www.opera.com/tr/help

Opera Mobile: http://www.opera.com/tr/help/mobile/android#privacy

Safari Pc: https://support.apple.com/kb/PH19214?locale=tr_TR&viewlocale=tr_TR

Safari Mobile: https://support.apple.com/tr-tr/HT201265

Yandex: https://www.yandex.com.tr/legal/confidential/

Contact Us: E-Mail to info@ekkanano.com